Command Reference

Everything you need to manage incidents directly from Slack. All commands start with /incident

Start an Incident

Begin tracking a new incident. Optionally specify a severity level (sev1, sev2, sev3, sev4). This creates a new incident record, timestamps the start, and notifies your team.

/incident start [severity] <title>

Example

/incident start sev2 Database connection timeout affecting checkout
  • Creates a new incident with a unique ID
  • Records the exact start time
  • Optionally set severity (sev1-sev4)
  • Notifies relevant team members

Change Severity

Change the severity level of the current incident. Use this when the impact changes during an ongoing incident.

/incident severity <level>

Example

/incident severity sev1
  • Update severity mid-incident
  • Supports sev1, sev2, sev3, sev4
  • Logs severity change in timeline
  • Helps prioritize response efforts

Log a Status Update

Add a timestamped update to the incident timeline. Use this to document what's happening as you investigate and resolve the issue.

/incident status <description>

Example

/incident status Identified slow query in orders table
  • Adds entry to incident timeline
  • Automatically timestamps the update
  • Captures who posted the update
  • Visible to all team members

Resolve the Incident

Mark the current incident as resolved. This records the end time and calculates the total incident duration.

/incident resolve

Example

/incident resolve
  • Marks incident as resolved
  • Records the resolution time
  • Calculates total duration
  • Incident remains in history for review

List Incidents

View a list of recent incidents in your workspace. Shows severity level and duration for each incident.

/incident list

Example

/incident list
  • Shows recent incidents
  • Displays severity levels
  • Shows incident duration
  • Quick overview of incident history

View Analytics

Pro

View incident analytics for your workspace. Defaults to 30 days, or specify a custom number of days (e.g., 7 for weekly stats).

/incident analytics [days]

Example

/incident analytics 7
  • View incident trends over time
  • See mean time to resolution
  • Track incidents by severity
  • Customizable time range

Generate Postmortem

Pro

Use AI to generate a comprehensive postmortem report from the incident timeline. Includes summary, root cause analysis, timeline, and action items.

/incident postmortem

Example

/incident postmortem
  • AI analyzes the full timeline
  • Generates root cause analysis
  • Suggests action items
  • Creates blameless, structured report

Configure Jira Integration

Pro

Connect your Jira instance to create tickets directly from Slack. You'll need your Atlassian cloud URL, project key, email, and API token.

/incident config jira <cloud-url> <project-key> <email> <api-token>

Example

/incident config jira your-org.atlassian.net PROJECT-KEY your@email.com your-api-token
  • Connects to your Jira Cloud instance
  • Securely stores your credentials
  • One-time setup per workspace
  • Works with any Jira project

Create Jira Ticket

Pro

Create a Jira ticket for the current incident. Automatically includes incident details, timeline, and links back to the Slack conversation.

/incident ticket

Example

/incident ticket
  • Creates ticket in configured project
  • Includes incident summary
  • Links to Slack conversation
  • Returns ticket URL in Slack

Upgrade to Pro

Upgrade your workspace to Pro to unlock AI-powered postmortems, Jira integration, Markdown export, and more.

/incident upgrade

Example

/incident upgrade
  • View current plan status
  • Access upgrade options
  • Unlock Pro features instantly
  • Manage your subscription

Quick Reference

Copy and paste these commands to get started.

$/incident start [severity] <title>
$/incident severity <level>
$/incident status <description>
$/incident resolve
$/incident list
$/incident analytics [days]Pro
$/incident postmortemPro
$/incident config jira <cloud-url> <project-key> <email> <api-token>Pro
$/incident ticketPro
$/incident upgrade

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